Frequently Asked Questions

Everything you need to know about your STC Footwear experience.

How do I determine the correct shoe size for me?

We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return and exchange policy?

We offer a 30-day return and exchange window for all unworn footwear in its original packaging. Simply visit our returns portal to generate a prepaid shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Are STC Footwear products made with sustainable materials?

Yes, we are committed to ethical fashion. Many of our collections utilize recycled polymers, organic cotton, and responsibly sourced leather to minimize our environmental footprint.

Do you offer international shipping?

Absolutely. We ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.

How should I care for my new shoes?

To maintain longevity, we recommend using a damp cloth for light cleaning and avoiding direct heat sources for drying. Specific care instructions for suede and leather are included in every box.